1. Agreement and service provider
These Terms form an agreement between the person or organisation accepting them ("Customer", "you") and the Intilaqa AI service provider identified in the applicable order form, checkout, or invoice ("Intilaqa", "we"). By creating an account, accepting an order, or using the Service, you confirm that you have authority to bind the Customer and accept these Terms.
If you use the Service as a consumer rather than for a business or professional purpose, mandatory protections under Turkish Law No. 6502 and its secondary legislation remain unaffected and prevail over any conflicting provision.
2. The Service and accounts
Intilaqa provides software for configuring and operating AI agents through a website widget, APIs, a dashboard, and supported communication integrations. Features, quotas, supported countries, models, channels, and support depend on the selected plan and configuration. An order form may add commercial terms and controls for that order if it conflicts with these Terms.
- Provide accurate account information, protect authentication methods and keys, and promptly report suspected compromise.
- Keep server-only integration and secret keys in protected backend environments; do not expose them in browser code, public repositories, or client-side applications.
- You are responsible for authorised users, configurations, uploaded content, channel connections, and account activity unless caused by Intilaqa's breach.
3. Customer Data and AI processing
You retain ownership of Customer Data. You grant Intilaqa a limited, non-exclusive right to host, index, embed, retrieve, transmit, and otherwise process Customer Data only as needed to provide, secure, support, and comply with law in relation to the Service.
Intilaqa does not use Customer Data to train or fine-tune shared or public AI models. The Service retrieves relevant customer records and may transmit the necessary question, instructions, and retrieved context to the configured model provider to generate a response. You confirm that you have the rights and legal basis required to supply Customer Data and instruct this processing.
4. Acceptable use
- Do not use the Service for unlawful, fraudulent, deceptive, discriminatory, abusive, or rights-infringing activity.
- Do not upload data you are not authorised to process; access another tenant; bypass limits or security; probe for vulnerabilities without written permission; or disrupt the Service.
- Do not present output as guaranteed medical, legal, financial, immigration, safety, or other professional advice. Apply qualified human review where a decision may materially affect a person.
- Comply with connected-channel rules, including consent, anti-spam, and WhatsApp/Meta requirements where enabled.
5. AI outputs and customer review
AI output can be incomplete, outdated, or incorrect even when grounded in retrieved data. The Customer is responsible for configuring its knowledge, reviewing material outputs, maintaining current source data, and deciding whether an output is appropriate for its business or end user. Intilaqa does not guarantee every output is error-free or suitable for a high-impact decision.
6. Plans, payment, renewal, and cancellation
Prices, billing period, taxes, included usage, renewal, and any trial are shown before purchase or in the applicable order. Unless the order states otherwise, a recurring subscription renews for the same billing period until cancelled before renewal. Cancellation stops future renewal but does not erase charges already incurred.
Refunds are governed by the order and mandatory law. If the Customer qualifies as a consumer, pre-contract information, withdrawal, performance, and refund rights under Law No. 6502, the Distance Contracts Regulation, and the Subscription Agreements Regulation apply. Any statutory exception for immediately supplied digital content or services applies only when its legal conditions, including required information and consent, are satisfied.
7. Third-party services and intellectual property
The Service may interoperate with model, messaging, authentication, payment, cloud, and data providers. Their availability and terms are outside Intilaqa's control, and the Customer must maintain accounts and permissions required for customer-selected integrations. Intilaqa is responsible for its own Service, not an independent third party's service, except where mandatory law provides otherwise.
Intilaqa and its licensors own the Service, software, interfaces, and documentation. No rights are granted except the limited right to use the Service during the subscription. Feedback may be used without restriction, but it is not permission to disclose Customer Data or use it for model training.
8. Availability, suspension, and termination
We may maintain or change the Service for security, reliability, compliance, or functionality. We may suspend access to address a security risk, unlawful use, material breach, non-payment, or provider outage, with notice when practicable. No uptime or support commitment applies unless expressly stated in an order or SLA.
On termination, access ends and Customer Data is handled under the Privacy Notice and any agreed export or deletion terms. Provisions intended to survive—including payment, intellectual property, confidentiality, and liability—continue to apply.
9. Liability, law, and contact
Nothing excludes liability that cannot legally be excluded, including mandatory consumer rights, fraud, or wilful misconduct. To the maximum extent permitted by law, neither party is liable for indirect or consequential loss, lost profit, or lost business opportunity. If an order states no cap, Intilaqa's aggregate contractual liability is limited to fees paid for the affected Service during the twelve months before the event giving rise to the claim.
These Terms are governed by the laws of the Republic of Türkiye. Courts and enforcement offices in Türkiye have jurisdiction, without restricting a consumer's mandatory right to apply to a Consumer Arbitration Committee, consumer court, or other competent authority. Questions may be sent to hello@intilaqa.ai.